Frequently Asked Questions
Everything you need to know about your personalized jewelry experience.
What materials do you use for your jewelry?
We specialize in high-quality 925 Sterling Silver and 14K Gold finishes. Most of our pieces are available in Sterling Silver, 18K Gold, and Rose Gold plating, ensuring durability and a beautiful shine for everyday wear.
How long does it take to process my personalized order?
Each piece is handcrafted to order. Standard processing for personalized items typically takes 6-10 business days before shipping. During peak holiday seasons, these times may be slightly extended.
Can I return a personalized item?
Because each custom piece is uniquely made for you, we generally do not accept returns on personalized items. However, if there is an error in the craftsmanship or a defect, please contact us within 14 days and we will make it right.
Do you offer international shipping?
Yes, we ship our minimalist designs worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customs fees or import duties may apply depending on your country's regulations.
How should I care for my Caitlyn Minimalist jewelry?
To maintain the quality of your jewelry, avoid contact with perfumes, lotions, and harsh chemicals. We recommend removing your pieces before swimming or exercising and storing them in a cool, dry place when not in use.
How can I track my order?
Once your order has been handcrafted and shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.